AI Employees for
Property Management

Maple answers every tenant call, leasing enquiry, maintenance request and rent follow-up. 24/7, on your phone, email and SMS.

Maple dashboard

Trusted by teams managing 10,000+ doors

Bayleys
Harcourts
McGrath
Ray White
Rhodes Realty
SBP
The Gallery
Bayleys
Harcourts
McGrath
Ray White
Rhodes Realty
SBP
The Gallery
How it works

Maple can take it from here.

AC
Ava Chen· 12 Brunswick St, Surry Hills· 6:47 PM
Hey, the dishwasher won't turn on at all. It was fine yesterday. Can someone come take a look?
Maple AI· 01:12
Hi Ava, no problem. That Bosch was installed in October 2024 so it's still under manufacturer warranty, which means there's no cost to you or the owner, I just need to book it through Bosch directly. They have a slot tomorrow between 10 and 12, or Thursday after 2. Which works better with your schedule? I'll confirm the booking and text you the technician's details once it's locked in.
Maple took care of it
Status: Warranty Claim
Priority: Routine
Sentiment: Calm
Action: Bosch Service Booked
Owner Cost: $0
Docs: Appliance_Register
Bosch_Warranty_Oct24
Features

AI employees that work like humans.

Maple has her own mobile number and email address. Residents can call, text, or email her the same way they would anyone else on your team.

AS
Alex S.Maintenance request
PS
Priya S.Key replacement
MT
Marcus T.Lease query
NR
Nia R.Parcel pickup
AS
Alex S.Maintenance request
PS
Priya S.Key replacement
MT
Marcus T.Lease query
NR
Nia R.Parcel pickup
Work order captured
Reply sent
Call answered
Vendor dispatched
Updated
Work order captured
Reply sent
Call answered
Vendor dispatched
Updated
EW
Emma W.Confirm viewing
JM
Jordan M.Rent question
AC
Ava C.Noise complaint
RB
Ravi B.Renewal interest
EW
Emma W.Confirm viewing
JM
Jordan M.Rent question
AC
Ava C.Noise complaint
RB
Ravi B.Renewal interest
Tour booked
Invoice updated
Message replied
Request resolved
Logged
Tour booked
Invoice updated
Message replied
Request resolved
Logged
LP
Leslie P.Parking issue
MC
Marcus C.Application status
SR
Sam R.Move-out date
TK
Tomo K.Bond release
LP
Leslie P.Parking issue
MC
Marcus C.Application status
SR
Sam R.Move-out date
TK
Tomo K.Bond release
Ticket closed
Reply sent
Calendar updated
Vendor booked
Escalated
Ticket closed
Reply sent
Calendar updated
Vendor booked
Escalated
Maple AI

From hello to done.

One brain for every channel. Maple takes each request from the first message to the closed ticket.

Maple · reviewing
AS
Alex S.
Maintenance · leaky tap
Confidence94%
Resolved by Maple
LP
Leslie P.
Unit 9 · legal concern
Confidence38%
Handing off toSKSam
EW
Emma W.
Tour booking · 312 Market
Confidence91%
Resolved by Maple

Pauses for a human.

When Maple encounters uncertainty, she flags the issue and waits for human guidance.

Speaks your residents’ language

Over 30 languages, natural turn-taking, and a tone that matches your brand voice.

Never off the clock

Nights, weekends, public holidays. Maple picks up on the first ring, every time.

Every answer, from the source

She pulls from the actual lease, your bylaws, and local tenancy law. Never a guess.

Every word, on the record

Calls recorded, messages transcribed, actions logged, so you can audit any interaction in seconds.

Integrations

Plugs into your existing stack.

Maple works alongside the tools your team already uses. No migration, no new dashboard to learn.

PropertyMe
Gmail
Outlook
Domain
Proptree
Google Calendar
realestate.com.au
Thomas Tamine, Director of The Gallery
thegalleryrealestate.com.au →
Testimonial
“Maple handles every call, text and email. I forget it's not a person.”